Dan was amazing! Before he got here, he called several times to let me know his estimated arrival time, when he got here, he worked quickly and efficiently. More importantly, he was honest and friendly and thoroughly explained how to use the stairlift. You can tell that this is a family company that really cares about people. Wish Dan could come over for coffee with the family! I have never said that about someone who has come to my house to install anything!!! Needless to say, I highly recommend Dan and this wonderful company.